Error query

On this page, you can query using the error code or error message.

Errors can occur for a variety of reasons, and understanding their origin is essential to resolve them quickly.

How to query a specific error

To query a specific error, first select whether you want to search for API errors or card errors. Next, follow the instructions corresponding to your choice:

API Error Query:

Select the desired API to access detailed information about possible failures.
Choose one of the query options:

Query by error code: Enter the specific code returned by the API to view details and possible solutions.
Query by error message: Enter the error message returned by the API to obtain information about the failure and possible solutions.

Card Error Check:

Select the card brand to access detailed information on acquiring return codes.
Choose one of the query options:

Query by error code: Enter the specific error code returned by acquiring.
Query by error message: Enter the error message returned by acquiring for details and possible solutions.